I'm a current subscriber. I changed my carrier but kept the same phone number and now I don't receive texts. What do I do? Text HELP to 25543 and it will reset your carrier.
SPRINT CUSTOMERS: If you aren't receiving texts, "premium short codes" may be blocked. Contact your local Sprint support (*611) and ask about releasing the shortcode 25543.
IPHONE APP USERS: There is an option for push notifications with the WLBZ2 iPhone app. If you have this app installed and push notifications turned on, it may look like a text alert. This can be modified in your iPhone app settings.
METROPCS CUSTOMERS: WLBZ2 text alerts are currently not supported for MetroPCS